Upon signing the Transfer Services Contract on our platform and paying for your cremation package, we will initiate our transfer partner to collect your loved one and bring them to our secure facilities.
Generally, the timing of collection depends on where the passing has occurred. If your loved one has passed at home, we will expedite our removal process. If they have passed in a hospital or other facility, we will collect as soon as possible, pending the release from that institution. If your loved one is at the Coroner's office, it can take some time for the release to occur.
If at any point you need clarity or have questions, we are always available to guide you through the process.