Cremation

Everything you need to know about cremation packages at Eirene.

35 articles in this collection
Written by Eirene

General

What is a direct cremation?

Direct cremation is a basic cremation package.

Written by Eirene
Updated over a week ago

Who can I plan for?

You must have legal authority to arrange your loved one's cremation.

Written by Eirene
Updated over a week ago

Is a funeral/memorial service included?

Memorial services are not included in our package, although we can connect you to trusted partners.

Written by Eirene
Updated over a week ago

Do you offer cremation witnessing?

We can provide witnessing at our partner crematoriums.

Written by Eirene
Updated over a week ago

Do you offer a final chance to say goodbye?

Our package includes the ability to be with your loved one prior to the cremation for identification purposes.

Written by Eirene
Updated over a week ago

Is a casket required?

We use basic cremation containers suitable to your loved one's weight.

Written by Eirene
Updated over a week ago

How It Works

What do I do after my loved one has passed?

Please reach out to our team, and we can guide you through the process.

Written by Eirene
Updated over a week ago

Can I call someone and complete my arrangement over the phone?

Our team of licensed funeral directors are available 24/7 at 1-888-712-5337.

Written by Eirene
Updated over a week ago

How long does the process take?

From starting the arrangement to hand-delivery of the remains, the process takes 7-10 days.

Written by Eirene
Updated over a week ago

How can I be certain I will get the correct cremated remains back?

There are many protocols in place to ensure you receive the correct cremated remains back.

Written by Eirene
Updated over a week ago

Where is my loved one taken?

We have secure facilities to store your loved one while we complete paperwork.

Written by Eirene
Updated over a week ago

How long does it take for collection to happen?

Once you have signed the contract and paid, our transfer staff will be initiated immediately.

Written by Eirene
Updated over a week ago

What paperwork will be completed?

Our team of licensed funeral directors will guide you in completing the required paperwork to proceed with the cremation.

Written by Eirene
Updated over a week ago

Where is my loved one cremated?

We partner with trusted, licensed crematoriums to facilitate the cremation.

Written by Eirene
Updated over a week ago

Payment

What happens after I pay?

After payment, we handle the rest and keep you informed every step of the way.

Written by Eirene
Updated over a week ago

What method of payments can I use?

We offer many simple and secure ways to pay.

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Updated over a week ago

What financial assistance is available?

There are many government resources available to help families cover the cost of their funeral.

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Updated over a week ago

What do you do with my credit card information?

We use a secure platform for payment processing.

Written by Eirene
Updated over a week ago

When will my credit card be charged?

The same or following business day.

Written by Eirene
Updated over a week ago

How do I cancel my Eirene transfer services contract?

You may cancel your contract and receive a refund for any supplies or services that you have not yet received.

Written by Eirene
Updated over a week ago

Delivery

When can I collect my loved one’s ashes?

You'll be notified once the cremation is complete.

Written by Eirene
Updated over a week ago

How do I collect the cremated remains?

We offer hand-delivery or pick-up.

Written by Eirene
Updated over a week ago

Why is there a delivery service option?

We offer pick-up and delivery services, entirely based on the families preference.

Written by Eirene
Updated over a week ago

Health & Safety

Why do you need to know the weight of my loved one?

To ensure that we have the appropriate staff and equipment to transfer your loved one.

Written by Eirene
Updated over a week ago

Why do you need to know about a pacemaker?

The removal of a pacemaker is included in our package.

Written by Eirene
Updated over a week ago

Does Eirene offer embalming?

In some provinces, embalming is offered.

Written by Eirene
Updated over a week ago

Why do you need to know if death was due to infectious or contagious disease?

There are additional safety measures we need to make when contagious diseases are the cause of death.

Written by Eirene
Updated over a week ago

How are your protocols different during COVID?

The health and safety of our staff, partners, and families is our top priority.

Written by Eirene
Updated over a week ago

Security

What do you do with my personal information?

Rest assured, your personal details are safe.

Written by Eirene
Updated over a week ago

How does Eirene keep my data safe?

We use the highest standard of data security.

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Updated over a week ago

Additional Resources

Who do I have to notify that someone has passed away?

Eirene's package includes access to an estate administration tool that helps you notify the appropriate parties.

Written by Eirene
Updated over a week ago

What should I know before signing a contract with a funeral home?

Understanding your rights as a consumer when entering into a service contract is crucial.

Written by Eirene
Updated over a week ago

Can I mail cremated remains?

The current regulations for Canada Post permits the mailing of cremated remains provided a few steps are taken.

Written by Eirene
Updated over a week ago

Can I travel with cremated remains?

There are specific guidelines for transporting cremated remains outside of the province.

Written by Eirene
Updated over a week ago

What are interment or scattering rights?

The right to direct the interment or scatter of cremated remains in a cemetery.

Written by Eirene
Updated over a week ago