Cremation

What is a direct cremation?

Direct cremation is the most basic form of cremation.

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What makes Eirene different?

Eirene is different from the traditional funeral home experience.

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How do I make a cremation arrangement?

We offer the simplest and fastest way to make a funeral arrangement.

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What does your package include?

There are no details spared with the Eirene package.

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Who can I plan for?

You must have legal authority to arrange your loved one's cremation.

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How can you offer such affordable prices?

We offer affordable prices while maintaining the highest standard of care for your loved one.

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Is a funeral/memorial service included?

Memorial services are not included in our package, although we can connect you to trusted partners.

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Is a casket required?

We use basic cremation containers suitable to your loved one's weight.

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Can I pre-arrange my cremation?

We're working on providing flexible payment and pre-arrangement plans.

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Why does Eirene use Bayview Crematorium in Burlington, Ontario?

We're thrilled to be a partner of a family owned crematorium.

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How do I cancel my Eirene transfer services contract?

You may cancel your contract and receive a refund for any supplies or services that you have not yet received.

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What financial assistance is available?

Was your loved one receiving a government benefit (ODSP or Ontario Works)? If yes, there might be financial assistance available to you.

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How much does it cost?

Unlike traditional pricing models in the funeral industry, we offer all-inclusive pricing.

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What happens after I pay?

After payment, we handle the rest and keep you informed every step of the way.

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What method of payments can I use?

We offer a simple and secure way to pay.

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When will my credit card be charged?

The same or following business day.

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What do you do with my credit card information?

We use a secure platform for payment processing.

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When can I collect my loved one’s ashes?

You'll be notified once the cremation is complete.

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How do I collect the cremated remains?

We offer hand-delivery or pick-up.

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Why is there a delivery service option?

We offer pick-up and delivery services, entirely based on the families preference.

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Can I delay my loved one’s cremation?

The government has enacted an expedited death response, therefore we are unable to delay dispositions at this time.

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How are your protocols different during COVID?

The health and safety of our staff, partners, and families is our top priority.

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Why do you need to know the weight of my loved one?

To ensure that we have the appropriate staff and equipment to transfer your loved one.

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Why do you need to know about a pacemaker?

The removal of a pacemaker is included in our package.

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Why does Eirene not offer embalming?

Embalming is not a requirement in Canada.

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Why do you need to know if death was due to infectious or contagious disease?

There are additional safety measures we need to make when contagious diseases are the cause of death.

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What do you do with my personal information?

Rest assured, your personal details are safe.

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How does Eirene keep my data safe?

We use the highest standard of data security.

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Can I mail cremated remains?

The current regulations for Canada Post permits the mailing of cremated remains provided a few steps are taken.

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Can I travel with cremated remains?

There are strict guidelines for transporting cremated remains outside of the province.

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