Cremation

Everything you need to know about cremation packages at Eirene.

42 articles in this collection
Written by Eirene

General

What is a direct cremation?

Direct cremation is a basic cremation package.

Written by Eirene
Updated over a week ago

What does your package include?

There are no details spared with the Eirene package.

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Updated over a week ago

Who can I plan for?

You must have legal authority to arrange your loved one's cremation.

Written by Eirene
Updated over a week ago

Is a funeral/memorial service included?

Memorial services are not included in our package, although we can connect you to trusted partners.

Written by Eirene
Updated over a week ago

Do you offer cremation witnessing?

We can provide a witness at our partner crematorium.

Written by Eirene
Updated over a week ago

Do you offer a final chance to say goodbye?

Our package includes the ability to be with your loved one prior to the cremation for identification purposes.

Written by Eirene
Updated over a week ago

Is a casket required?

We use basic cremation containers suitable to your loved one's weight.

Written by Eirene
Updated over a week ago

Can I pre-arrange my cremation?

We're working on providing flexible payment and pre-arrangement plans.

Written by Eirene
Updated over a week ago

How It Works

How do I make a cremation arrangement?

We offer the simplest and fastest way to make a funeral arrangement.

Written by Eirene
Updated over a week ago

Who do I have to notify that someone has passed away?

Eirene's package includes access to an estate administration tool that helps you notify the appropriate parties.

Written by Eirene
Updated over a week ago

Can I call someone or complete my arrangement over the phone?

Our team of licensed funeral directors are available 24/7 at 1-888-712-5337.

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Updated over a week ago

How do you return the cremated remains?

We will hand-deliver the remains to you on a chosen date.

Written by Eirene
Updated over a week ago

How long does the process take?

From starting the arrangement to hand-delivery of the remains, the process takes 7-10 days.

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Updated over a week ago

How can I be certain I will get the correct cremated remains back?

There are many protocols in place to ensure you receive the correct cremated remains back.

Written by Eirene
Updated over a week ago

What do I do after my loved one has passed?

Please reach out to our team, and we can guide you through the process.

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Updated over a week ago

Where is the deceased taken?

We have a secure refrigerated facility to store the deceased while we complete paperwork.

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Updated over a week ago

How long does it take for collection to happen?

Once you have signed the contract and paid, our transfer staff will be initiated immediately.

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Updated over a week ago

What paperwork will be completed?

Our team of licensed funeral directors will guide you in completing the required paperwork to proceed with the cremation.

Written by Eirene
Updated over a week ago

Where is the deceased cremated?

We partner with trusted, licensed crematoriums in Ontario to facilitate the cremation.

Written by Eirene
Updated over a week ago

Payment

How much does it cost?

Unlike traditional pricing models in the funeral industry, we offer all-inclusive pricing.

Written by Eirene
Updated over a week ago

What happens after I pay?

After payment, we handle the rest and keep you informed every step of the way.

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Updated over a week ago

What method of payments can I use?

We offer a simple and secure way to pay.

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Updated over a week ago

What financial assistance is available?

Was your loved one receiving a government benefit (ODSP or Ontario Works)? If yes, there might be financial assistance available to you.

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Updated over a week ago

What do you do with my credit card information?

We use a secure platform for payment processing.

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Updated over a week ago

When will my credit card be charged?

The same or following business day.

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Updated over a week ago

How do I cancel my Eirene transfer services contract?

You may cancel your contract and receive a refund for any supplies or services that you have not yet received.

Written by Eirene
Updated over a week ago

Delivery

When can I collect my loved one’s ashes?

You'll be notified once the cremation is complete.

Written by Eirene
Updated over a week ago

How do I collect the cremated remains?

We offer hand-delivery or pick-up.

Written by Eirene
Updated over a week ago

Why is there a delivery service option?

We offer pick-up and delivery services, entirely based on the families preference.

Written by Eirene
Updated over a week ago

Health & Safety

Can I delay my loved one’s cremation?

The government has enacted an expedited death response, therefore we are unable to delay dispositions at this time.

Written by Eirene
Updated over a week ago

How are your protocols different during COVID?

The health and safety of our staff, partners, and families is our top priority.

Written by Eirene
Updated over a week ago

Why do you need to know the weight of my loved one?

To ensure that we have the appropriate staff and equipment to transfer your loved one.

Written by Eirene
Updated over a week ago

Why do you need to know about a pacemaker?

The removal of a pacemaker is included in our package.

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Updated over a week ago

Why does Eirene not offer embalming?

Embalming is not a requirement in Canada.

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Updated over a week ago

Why do you need to know if death was due to infectious or contagious disease?

There are additional safety measures we need to make when contagious diseases are the cause of death.

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Updated over a week ago

Security

What do you do with my personal information?

Rest assured, your personal details are safe.

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Updated over a week ago

How does Eirene keep my data safe?

We use the highest standard of data security.

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Additional Resources

Can I mail cremated remains?

The current regulations for Canada Post permits the mailing of cremated remains provided a few steps are taken.

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Updated over a week ago

Can I travel with cremated remains?

There are strict guidelines for transporting cremated remains outside of the province.

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Updated over a week ago

How to donate a body or organs?

By donating your organs and tissue after you die, you can save or improve as many as 75 lives.

Written by Eirene
Updated over a week ago

What should I know before signing a contract?

Understanding your rights as a consumer when entering into a service contract is crucial.

Written by Eirene
Updated over a week ago

What are interment or scattering rights?

The right to direct the interment or scatter of cremated remains in a cemetery.

Written by Eirene
Updated over a week ago