Cremation | Eirene Help Center

General

What is a direct cremation?

Direct cremation is a basic cremation package.

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What does your package include?

There are no details spared with the Eirene package.

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Who can I plan for?

You must have legal authority to arrange your loved one's cremation.

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Is a funeral/memorial service included?

Memorial services are not included in our package, although we can connect you to trusted partners.

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Do you offer cremation witnessing?

We can provide witnessing at our partner crematoriums.

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Do you offer a final chance to say goodbye?

Our package includes the ability to be with your loved one prior to the cremation for identification purposes.

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Is a casket required?

We use basic cremation containers suitable to your loved one's weight.

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How It Works

What do I do after my loved one has passed?

Please reach out to our team, and we can guide you through the process.

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Can I call someone and complete my arrangement over the phone?

Our team of licensed funeral directors are available 24/7 at 1-888-712-5337.

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How long does the process take?

From starting the arrangement to hand-delivery of the remains, the process takes 7-10 days.

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How can I be certain I will get the correct cremated remains back?

There are many protocols in place to ensure you receive the correct cremated remains back.

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Where is my loved one taken?

We have secure facilities to store your loved one while we complete paperwork.

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How long does it take for collection to happen?

Once you have signed the contract and paid, our transfer staff will be initiated immediately.

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What paperwork will be completed?

Our team of licensed funeral directors will guide you in completing the required paperwork to proceed with the cremation.

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Where is my loved one cremated?

We partner with trusted, licensed crematoriums to facilitate the cremation.

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Payment

How much does it cost?

We offer all-inclusive, honest pricing with end-to-end support for your family.

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What happens after I pay?

After payment, we handle the rest and keep you informed every step of the way.

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What method of payments can I use?

We offer many simple and secure ways to pay.

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What financial assistance is available?

Was your loved one receiving a government benefit (ODSP or Ontario Works)? If yes, there might be financial assistance available to you.

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What do you do with my credit card information?

We use a secure platform for payment processing.

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When will my credit card be charged?

The same or following business day.

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How do I cancel my Eirene transfer services contract?

You may cancel your contract and receive a refund for any supplies or services that you have not yet received.

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Delivery

When can I collect my loved one’s ashes?

You'll be notified once the cremation is complete.

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How do I collect the cremated remains?

We offer hand-delivery or pick-up.

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Why is there a delivery service option?

We offer pick-up and delivery services, entirely based on the families preference.

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Health & Safety

Why do you need to know the weight of my loved one?

To ensure that we have the appropriate staff and equipment to transfer your loved one.

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Why do you need to know about a pacemaker?

The removal of a pacemaker is included in our package.

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Why does Eirene not offer embalming?

Embalming is not a requirement in Canada.

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Why do you need to know if death was due to infectious or contagious disease?

There are additional safety measures we need to make when contagious diseases are the cause of death.

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How are your protocols different during COVID?

The health and safety of our staff, partners, and families is our top priority.

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Security

What do you do with my personal information?

Rest assured, your personal details are safe.

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How does Eirene keep my data safe?

We use the highest standard of data security.

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Additional Resources

Who do I have to notify that someone has passed away?

Eirene's package includes access to an estate administration tool that helps you notify the appropriate parties.

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What should I know before signing a contract with a funeral home?

Understanding your rights as a consumer when entering into a service contract is crucial.

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Can I mail cremated remains?

The current regulations for Canada Post permits the mailing of cremated remains provided a few steps are taken.

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Can I travel with cremated remains?

There are specific guidelines for transporting cremated remains outside of the province.

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What are interment or scattering rights?

The right to direct the interment or scatter of cremated remains in a cemetery.

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